Terms of use

Last updated: October 27, 2026

These terms are between you and Toodoo Corporation, an Ontario company ("toodoo", "we", "us"). Our business address is 6 Regency Court, Bradford, Ontario L3Z 2P8. Email michael@toodooapp.com. Text 289 221 7412. Companies that use toodoo have their own company terms. Our privacy policy explains how we handle your information.

1. What toodoo does

• toodoo connects you with local companies and takes your payment on the company's behalf. We're the company's billing agent.
• The company you book is the one doing and selling the work. It sets its own prices and is responsible for the work, its workers and its tools.
• We check each company before it's shown (for example, that the business is real, and its reviews). We don't supervise the work. You keep every right Ontario law gives you.

2. Your account

• You must be 18 or older.
• One mobile number is one account: a homeowner or a business, not both.
• You sign in with your mobile number and a code. Keep your phone safe. Anyone with it can use your account.
• Give true answers about the job. The price is based on them.

3. Booking, prices and payment

• You agree to these terms when you tap to book and pay. Before that, the app shows you the company's name, address and phone, the work, the date, the full price with HST, any extra charges that could apply, and the cancel rules. You can fix a mistake or back out.
• Prices are set by each company. A company registered for HST adds it on top ("+ HST"). The total you pay is shown before you book.
• You pay when you book. Payments are handled by Stripe. Your payment is held, and the company is paid 24 hours after the job is marked done, or sooner if you rate the job with no problem.
• toodoo charges you nothing extra. The company pays toodoo a fee out of its price.
• After you book, we text or email you a copy of your booking with the company's details, the price, the date and a link to these terms. You can save or print it.

4. Cancelling a booking

• More than 12 hours before the start time: free. All of it comes back to you.
• Less than 12 hours before: the company keeps half the price (plus HST if it charges it) for holding the time. The rest comes back to you.
• If the company cancels or doesn't show up: all of it comes back to you.
• Refunds are sent within 15 days, back to the card you paid with. Your bank can take a few business days to show it.
• These rules don't take away any right to cancel that Ontario law gives you.

5. If the job is bigger than you said

• The company can send a new price in the app before starting. Nothing starts until you say yes.
• If you say yes, the extra is charged before the work starts.
• If you say no, the job is off and you pay only the company's trip fee, shown before you book. The rest comes back to you.

6. Plans (snow clearing and lawn cutting)

• A plan is one price a month, plus HST if the company charges it. It's charged on the 1st of each month of the season. Before you join, the app shows the price, the season months and the most you could pay. Nothing is charged before the season starts.
• Joining mid-month: pick Start now (this month is charged now) or Start on the 1st of next month.
• The company decides when to come, using its own trigger (for example, "5 cm or more") and routes.
• The plan price stays the same all season. If it ever has to change (for example, the company starts charging HST), we'll tell you at least 30 days before. You can then cancel at no cost.
• Cancel any time in the app, by email or by text. You won't be charged again. There's no refund for the month you're in.
• If a monthly charge fails, you're taken off the routes until your card is updated. Your spot is kept for 24 hours.
• If your home isn't as you described it, the company can report it with a photo. Fix your answers and pay the difference within 24 hours. If you don't, the plan ends, your spot goes to someone else, and the month you're in isn't refunded.
• If the company ends your plan, it either ends now and this month comes back to you, or ends after this month.

7. Problems with a job

• Talk to the company first. Its number is on your booking.
• If that doesn't fix it, report a problem in the app as soon as you can. If you report it before the company is paid (24 hours after the job is marked done, or when you rate it), the payment is held while we look into it. A refund can be all, part or none of the price.
• Your rating should be honest and about the job.

8. Using toodoo fairly

Don't misuse toodoo: no false bookings, no abuse of companies or of us, no trying to break or copy the app. We can pause or close an account that does. If we close your account, any booking not done yet is refunded in full.

9. Our responsibility

• We work to keep toodoo running. We can't promise it will never be down or have an error.
• The company is responsible for its work, and for any damage, loss or injury it causes.
• As far as the law allows, the most we owe you for a booking is what you paid for it. This limit doesn't reduce any right you have under Ontario consumer protection law.

10. Changes and law

• If we change these terms, the new terms apply to bookings made after the change. For a plan, we'll tell you at least 30 days before a change starts, and you can cancel at no cost.
• These terms are governed by the laws of Ontario and Canada.
• Questions: michael@toodooapp.com or text 289 221 7412.

Privacy policy

Last updated: October 27, 2026

1. Who we are

toodoo is run by Toodoo Corporation, an Ontario company. "We" and "us" mean Toodoo Corporation. Questions about your privacy go to our privacy contact: michael@toodooapp.com, or text 289 221 7412.

2. What we collect

From everyone

• Your mobile number. It's how you sign in, and how we text you sign-in codes and job updates.
• Your first name. Customers give it when they book, and only the company they book sees it.
• Messages you send us for help.
• Your phone's notification token, if you turn notifications on, so we can send them.

From customers

• Your address and any note for it (a gate code, a unit number).
• Your answers about the job (for example, the size of your driveway).
• Your bookings, plans, receipts and ratings.
• Photos, only if you add them (for example, when you rate a job or report a problem).
• Payment details. These go straight to Stripe, our payment company. We never see or keep your full card number.

From companies

• Business name, logo, address, towns served, work offered, prices and hours.
• HST number, if you charge HST. Insurance certificate, if you give one.
• Your jobs, routes, schedule, invoices, receipts you add and the customers you add yourself.
• Bank and identity details. You give these to Stripe, not to us, when you set up payouts. Stripe tells us when your account is ready.
• Your location, only while you're using the app and only if you allow it, to show how far you are from your next job and tell a customer when you'll arrive. We don't track you in the background.
• Calendar events, only if you allow it and only the ones you choose to bring in as jobs.
• Contacts, only the ones you pick yourself from your phone's contact list. We never read your whole contact list.
• Photos you take of jobs, your logo or receipts.

3. How we use it

• To sign you in and keep your account safe.
• To show prices, book jobs, run plans and routes, and send the texts and notifications about your jobs.
• To take payments, pay companies, give refunds and make receipts and statements.
• To check companies before they're shown to customers.
• To help when something goes wrong, and to stop fraud and misuse.
• To keep the records the law requires (for example, tax records).
• To send customers "toodoo news" (like a holiday hello) only if they turn it on in Notifications. It's off unless you turn it on.

We don't sell your information. We don't use it for advertising, and we don't track you across other apps or websites.

4. Who sees it

• The company you book sees your first name, number, address, address note and your answers about the job, so it can do the work. It doesn't get your number until you book it.
• Customers see a company's business name, logo, town, prices, rating and what we checked. A company's photos of past jobs show only if the customer allowed it.
• Companies that help us run toodoo, only for that job: Stripe (payments and payouts), Twilio (texts and sign-in codes), Back4App (where our app's data is stored) and Apple (notifications). They're not allowed to use your information for anything else.
• The law. We share information if the law requires it, or to protect someone's safety.

Some of these companies store information outside Canada, including in the United States. When it's there, the laws of that country apply to it.

5. How long we keep it

We keep your information while you have an account. When you delete your account, we delete your profile, addresses, answers and photos. We keep payment, receipt, payout and tax records for 6 years, because Canadian tax law requires it, and then delete them.

6. Your choices

• See or fix your information. Most of it is in the app. For a full copy, email us.
• Delete your account. In the app: Account, then My account, then Delete my account. If you have a booking or plan still on, the app shows you what happens to it first.
• Notifications, location, calendar, camera. Turn them on or off any time in the app or in your phone's Settings.
• Complaints. Tell us first and we'll fix it. You can also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

7. Keeping it safe

Your information is sent over secure connections and kept with providers that protect it. Only the people who need it to run toodoo can see it. No system is perfect; if something goes wrong that puts you at risk, we'll tell you.

8. Age

toodoo is for people 18 and over.

9. Changes

If we change this policy, we'll update the date at the top. If it's a big change, we'll tell you in the app first.

Company terms

Last updated: October 27, 2026

These terms are between your business and Toodoo Corporation, an Ontario company ("toodoo", "we", "us"). They apply along with our terms of use and privacy policy. By sending your application you agree to them. Our business address is 6 Regency Court, Bradford, Ontario L3Z 2P8.

1. What toodoo does

• toodoo shows customers your prices, books them into your free times and takes their payment on your behalf. We're your billing agent.
• You sell and do the work. You're an independent business, not our employee or partner. You decide how the work is done.

2. Joining and approval

• You need a mobile number, a business name, a business address and your prices. Customers see your business name, address and phone before they book, as Ontario law requires.
• If you charge HST, you must give us your HST number. We check it before HST is added to your prices. Insurance is optional. It shows on your profile once we check it.
• We approve every company by hand before customers can see it. We check the business is real and read its public reviews. We show your Google rating and review count, and update them from time to time.
• Your answers must be true and kept up to date.
• You do one kind of work at a time. Switching to another needs our approval again.
• A change to your business name or work offered waits for our check; the old one stays live meanwhile. A change to your HST pauses new toodoo bookings until we check it. New insurance shows once we've checked it. Your prices, hours, towns and trip fee change right away.

3. Prices and job times

• You set your own price for each answer a customer can pick, and your trip fee. Customers see and pay your price.
• If you're registered for HST, HST is added on top of your price. If you're not, no HST is added.
• toodoo sets how long a toodoo job is booked for, so customers can book your free times. You can finish early, or tell the customer you need a little longer.

4. Fees

• Joining and using toodoo is free. No lead fees, no monthly fees.
• Your first 3 toodoo jobs are free. Each monthly plan payment counts as one job.
• After that, toodoo keeps 10% of your price on each toodoo job, plus HST on that fee. We take it from the payout; you never pay us separately.
• If a customer turns down your new price at the door and pays your trip fee, toodoo keeps 10% of the trip fee.
• If a customer cancels less than 12 hours before, you keep half your price and toodoo keeps nothing.
• Jobs and customers you add yourself are free. If you send your own invoice with a card pay link, Stripe's card fee comes off that payment. toodoo keeps nothing.

5. Getting paid

• You set up payouts with Stripe, our payment company. Stripe checks your identity and bank account. We never see your bank details.
• A one-time job is paid 24 hours after you mark it done, or right away when the customer rates it with no problem.
• A monthly plan payment is paid after that month ends, then 24 hours later like any payout.
• If a customer reports a problem before you're paid, that job's payout is held while we talk to you both. We look at what you both send us. If you and the customer can't agree, toodoo decides how much, if any, goes back to the customer.
• Payouts wait, they never disappear, while your bank isn't set up. They're sent the day it's ready.
• Every payout comes with a statement: your price, HST collected, toodoo's fee and its HST, and what was paid to you.
• Before your first payout, Stripe asks for your legal name, address, and business number (or SIN), and your date of birth if you work under your own name. Canadian tax law requires toodoo to report your toodoo earnings to the CRA each year. If this is missing, we may have to hold your payouts.
• If a customer's bank reverses a payment, or we refund a customer under these terms or the law, we can take that amount from your future payouts. If your payouts don't cover it, you pay us back within 30 days.

6. HST

You're the one selling the work, so the HST is yours to report, same as any job you do off toodoo. We collect it with the payment and pass it to you, and your statement shows exactly what to set aside. We don't file or send HST for you.

7. Doing the job

• Show up at the booked time and do the work as described.
• If the job is bigger than the customer said, send a new price in the app before you start. Don't start until they say yes. If they say no, you leave with your trip fee.
• If you cancel a booking, the customer gets all their money back.
• Use a customer's information only for their job. Keep it safe, and delete it when you no longer need it for the job or your tax records.
• When you add your own customers, you must have their permission to give us their details and for us to text them for you (for example, your invoices).
• You're responsible for your work, your workers, your tools and vehicles, and any licences or permits the work needs.

8. Plans (snow clearing and lawn cutting)

• You set the most plan customers you'll take, your trigger and your routes. We set the season months.
• Snow: you start each snowfall yourself. toodoo doesn't watch the weather.
• To end a plan customer, or stop offering plan work: end it now (this month goes back to the customer) or after this month (you keep this month's payout).
• Plan prices stay the same all season. If your price has to change (for example, you start charging HST), your plan customers are told at least 30 days before the new price starts, and they can cancel at no cost.

9. Ratings, photos and complaints

• Customers rate toodoo jobs. Before and after photos show on your profile only when the customer allows it.
• If a customer complains, we look at it with you. We can dismiss it, warn you, or pause new bookings with a reason we tell you.

10. Pausing or leaving

• We can pause or remove a company that breaks these terms, gives false information, or puts customers at risk. We tell you why. Customers with jobs you haven't done get a full refund. You're still paid for jobs you finished.
• You can delete your account in the app once your booked jobs and plans are finished or cancelled.

11. Responsibility

• We work to keep toodoo running. We can't promise it will never be down or have an error.
• As far as the law allows, toodoo isn't responsible for lost business or profits, and our total responsibility to you is limited to the fees you paid us in the last 12 months, or $100, whichever is more. This limit doesn't apply to payouts we owe you.
• You agree to cover toodoo's costs, including reasonable legal fees, for claims caused by your work, your workers or your breaking these terms.

12. Changes and law

• If we change these terms, we'll tell you in the app at least 30 days before the change takes effect. If you don't agree, you can stop using toodoo before then.
• These terms are governed by the laws of Ontario and Canada.
• Questions: michael@toodooapp.com or text 289 221 7412.